United States Department of Veterans Affairs
VA Health Care Upstate New York - VISN 2

Contact Us

Health Care Assistance

VA National Inquiry Routing & Information System (IRIS)
For questions and assistance with all matters related to the Department of Veteran's Affairs, the Inquiry Routing & Information System (IRIS) has information covering all VA Departments, services, benefits and the ability to submit questions using their secure site.

Use TelCare for health care questions if it's after hours or when you're away from home. Toll-free 1-888-838-7890. 

VAMC Department Phone Lists
Contact a department within one of the following VA Medical Centers by phone:
 Rochester CBOC

Benefits Assistance

 Veterans Service Center
The VSC provides "one-stop shopping" for information about how to access VA healthcare, eligibility, and health benefits. Staff also assist veterans with DoD/TRICARE, MCCF Billing, Veterans Identification Cards and general questions.

Toll-Free Call Center: 888-823-9656
Call Center Hours: 8:00 a.m. - 6:00 p.m.
 Albany: (518) 626-6711
 Batavia: (585) 297-1053 or (585) 297-1056
 Bath: (607) 664-4899
 Buffalo: (716) 862-8888
 Canandaigua: (585) 393-7348
 Rochester: (585) 463-2687
 Syracuse: (315) 425-4341

Website Assistance

E-Mail the VISN 2 Web Team with comments about the Website, problems, suggestions, compliments, or requests for technical assistance.

*** Submitting requests through this e-mail link is not secure. If you wish to send a secure message, please use the VA National Inquiry Routing & Information System (IRIS) link on our Contact Us page linked from the bottom of all pages.