United States Department of Veterans Affairs
VA Health Care Upstate New York - VISN 2

VISN 2: Veterans' Wellness, Spring 2012

Spring 2012

Your Personalized Veterans Health Benefits Handbook

Veterans Wellness Magazine Spring 2012 
David J. West, Network Director
David J. West, Network Director
As you read this, VA is rolling out the new Veterans Health Benefits Handbook across the country. If you’re a Veteran enrolled in VA health care, you may have even received your copy already.

The new handbook is tailored to you. It only includes the latest information about the benefits that apply to you based on your priority group. We explain your benefits in terms that make them easy to understand.

With this handbook, VA hopes to answer your questions and deliver the same reliable information to all our Veterans. VA will also mail you written updates that reflect any changes to your benefits or eligibility over the course of the year.
Veterans Health Benefits
Handbook

You can find out more about the Veterans Health Benefits Handbook at www.va.gov/healthbenefits/vhbh. If you have questions once you receive your handbook, please call the Veterans Service Contact Center toll-free at 1-888-823-9656 or visit or call your local VA Medical Center Veterans Service Center. We’re here to help you understand and to get the health care you need.

Cost of Missed Appointments
We appreciate the effort you, our readers, have made to call us to cancel appointments, when necessary. It has allowed us to schedule other Veterans needing appointments. Our VISN currently has one of the lowest no-show rates in the country — thanks to you!
no show chart Spring 2011
Sincerely,
Dr. Stephen Lemon's signature 
DAVID J. WEST, MSHA, FACHE
Network Director



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Spring 2012

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