VA Healthcare Network Upstate New York - VISN 2

Veterans Service Contact Center 1-888-823-9656 Hours of Operation – Monday - Friday 8:00 a.m. to 6:00 p.m.1-888-823-9656 What is the Veterans Service Contact Center? VA Healthcare Network Upstate New York recognized the need to provide veterans with easy access to health benefits information. The Veterans Service Contact Center was created to meet this need. We provide veterans with a toll-free number to inquire about VA health benefits, eligibility and billing issues. Our Contact Center Staff are located at the Batavia facility and are ready to respond to your questions. To ensure someone is available to assist you, please remember that if you have an appointment conflict or a specific medical or prescription problem you should contact your primary care team or specialty provider. The Veterans Service Contact Center is not staffed to answer your medical questions. If you have a medical question, please call your primary care team or the VA TelCare number at 1-888-838-7890. What kind of questions can be answered at the Veterans Service Contact Center? Your VA health benefits package Coverage of special benefits including: Agent Orange POW Purple Heart Persian Gulf Recent Combat Veteran Women Veterans Co-payment responsibilities General eligibility questions Available services Billing questions relating to your co-payment responsibilities What kind of questions are better handled somewhere else? Telephone-operator services i.e. requests to transfer to other departments should not go through the contact center Specific phone calls for individuals — please dial these individuals directly or ask for operator assistance Questions of a medical nature — these should go to our TelCare phone number, 1-888-838-7890 Veterans Service Center VISN 2 Home | Sitemap | Alphabetical Site Index | What's New | Contact Us | Plug-ins