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VA Healthcare Network Upstate New York - VISN 2
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VISN 2 Customer Service: Patient Advocates
 Every VA Medical Center has a Patient Advocate who can assist patients and their families with questions and concerns they may have regarding VA care, benefits, policy or procedures.
If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications please contact the Patient Advocate at your VA Medical Center (see list below) or e-mail our Virtual Help Desk.
| Medical Center |
Patient Advocate |
Contact Number |
Room Number |
| Albany |
Jennifer Keough |
(518) 626-6934 |
First floor, Room 103 Core |
| Albany |
Kevin Ivery |
(518) 626-7112 |
First floor, Room 104 Core |
| Bath |
Judy Harris |
(607) 664-4797 |
Hospital Bldg 76, Room 217 |
| Canandaigua |
Laurie Guererri |
(585) 393-7612 |
Building 2, Room 16E, Across from the Veteran Service Center |
| Rochester Outpatient Clinic |
Theresa George |
(585) 463-2653 |
Room 257 |
| Syracuse |
Colleen Lancette |
(315) 425-4345 |
First floor, Room A186. |
| Western New York Health Care at Buffalo |
Henry Patronski |
(716) 862-8752 |
Bldg. 1, Room 129 E, in the Veteran Service Center |
| Western New York Health Care at Batavia |
Mary Scherer |
(585) 297-1080 x71080 |
Respiratory Therapy, Building 4, Ground Floor |
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For general program information, contact:
Laurie Guererri
(585) 393-7612
Canandaigua VA Medical Center
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| Reviewed/Updated Date: February 19, 2009 |
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