United States Department of Veterans Affairs
VA Health Care Upstate New York - VISN 2

VISN 2 Customer Service: Patient Advocates

Patient Advocate

Every VA Medical Center has a Patient Advocate who can assist patients and their families with questions and concerns they may have regarding VA care, benefits, policy or procedures.

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications please contact the Patient Advocate at your VA Medical Center (see list below) or e-mail using the VA National Inquiry Routing & Information System (IRIS) *.

Medical CenterPatient AdvocateContact NumberRoom Number
Albany Bridgette Quill (518) 626-6934 Veteran’s Service Center
Bath Monica Luppino (607) 664-4797 Hospital Bldg 76, Room 306
Canandaigua Laurie Guererri (585) 393-7612 Building 1
Rochester Outpatient Clinic Theresa George (585) 463-2653 Room 257
Syracuse Colleen Lancette (315) 425-4345 First floor, Room A186.
Western New York Health Care at Buffalo Carol A. Griffith
Nicholas Lamarca
(716) 862-8752
(716) 862-8852
Room 129E
Room 130E
Western New York Health Care at Batavia Tom Bligh (585) 297-1257 Building 1, room 103

For general program information, contact:  
Laurie Guererri
(585) 393-7612
Canandaigua VA Medical Center


* Link will take you outside of the Department of Veterans Affairs Web site. VA does not endorse and is not responsible for the content of the linked web sites. The link will open in a new window.