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VISN 2 Customer Service: Patient Advocates
Every VA Medical Center has a Patient Advocate who can assist patients and their families with questions and concerns they may have regarding VA care, benefits, policy or procedures.
If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications please contact the Patient Advocate at your VA Medical Center (see list below) or e-mail using the VA National Inquiry Routing & Information System (IRIS).
| Medical Center |
Patient Advocate |
Contact Number |
Room Number |
| Albany |
Bridgette Quill |
(518) 626-7125 |
Veteran’s Service Center |
| Bath |
Judy Harris |
(607) 664-4797 |
Hospital Bldg 76, Room 105 |
| Canandaigua |
Laurie Guererri |
(585) 393-7612 |
Building 1 |
| Rochester Outpatient Clinic |
Theresa George |
(585) 463-2653 |
Room 257 |
| Syracuse |
Colleen Lancette |
(315) 425-4345 |
First floor, Room A186.
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| Western New York Health Care at Buffalo |
Christine Krupski |
(716) 862-8852 |
Room 130E
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| Western New York Health Care at Buffalo |
Karen Ebling |
(716) 862-8752 |
Room 129E
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| Western New York Health Care at Batavia |
Tom Bligh |
(585) 297-1257 |
Building 1, room 104 |
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For general program information, contact:
Laurie Guererri
(585) 393-7612
Canandaigua VA Medical Center
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