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VISN 2: Veterans' Wellness, Summer 2012
Summer 2012 
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See the Future of Health Care at VA
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David J. West, Network Director
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I have experienced firsthand how access to health care has improved. However, access to specialty care may be a challenge for many Veterans. That is about to change.
As VA once pioneered bar code medication administration, now the industry standard, Veterans will once again experience the future of health care with telehealth. This service offering means you can now see a specialist sooner — and without the travel time or lengthy wait — at your nearest VA location, including a community based outpatient clinic.
Telehealth brings the specialist to you so that you receive timely care. How? Using a computer monitor, our new telehealth technology allows you and your provider to see and talk with each other about your health care concerns, review diagnostic tests and go over a treatment plan. In this issue, you can read what Veterans are saying about their experiences with telehealth.
The use of new technologies, like telehealth and My HealtheVet, in the health care setting provides you the most accessible and comprehensive care, unparalleled in the previous century. My HealtheVet is catching on fast. In fact, more than 59,000 Veterans in upstate New York are now registered. Almost half of them signed on this year. It’s our hope that every Veteran will register so you can benefit from this convenient tool, saving both time and money.
As a VA patient, I use My HealtheVet, especially secure messaging, to manage much of my health care. The secure messaging feature allows me to ask my health care team questions, get test results, clarify treatment plans and refill prescriptions I sometimes forget to renew. I simply send a note to my primary care team and have a response back the same day, eliminating a trip to the medical center. I want to encourage you to sign up for secure messaging. This technology can help you simplify how you manage your health care, too.
Sincerely,
DAVID J. WEST, MSHA, FACHE
Network Director
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